Non-Prescription Drug Product Returns
Unopened nonprescription items in their original packaging may be returned for a full refund up to a maximum of 30 days from the date of purchase. Items must be accompanied by an original sales receipt.
Refunds are provided via original tender (check, credit card or cash) or a credit applied to a client’s account. We can provide a cash refund to a maximum of fifty dollars. Items that were accompanied by additional doses must have the extra doses returned or their cost will be deducted from the amount of the refund.
Prescription Drug Returns
We are not legally permitted to restock prescription medications. Unopened medications with intact tamperproof packaging (i.e. foil wrapper, sealed prepackaged container) may be eligible for returns in some cases. We reserve the right to refuse the return of any prescription medication.
If there has been an error in the filling of a prescription, we may choose to dispose of the prescription and provide you with a replacement or refund. If an item qualifies for a return, it must be within a maximum of 30 days from the date of the purchase.
Items must be accompanied by an original sales receipt. Refunds are provided via original tender (check, credit card or cash) or a credit applied to a client’s account. We can provide a cash refund to a maximum of fifty dollars.
Pet Foods and Prescription Diets
The manufacturers of our prescription pet foods guarantee their products, so if you or your pet are dissatisfied with a food for any reason, you may request a refund or a replacement diet.
If you simply wish to return or exchange unopened cans or unopened bags, you may do so as long as the items are in their original packaging and up to a maximum of 30 days from the date of purchase. Items must be accompanied by an original sales receipt.
Refunds are provided via original tender (check, credit card or cash) or a credit applied to a client’s account. We can provide a cash refund to a maximum of fifty dollars.
